If you have an emergency over the bank holiday period, please follow these steps:
- If you can smell gas, please call the National Gas Emergency Service on 0800 111999
- If you have an unexpected power cut, please call freephone 105 - this will put you through to your network operator’s emergency number
- For water supply emergencies such as water outages, please call 0345 600 4 600
- If you have a broken lock, one of the general maintenance contractors can be contacted in the first instance
For all other emergencies:
- Contact an appropriate contractor from the list and explain you are housed by the Diocese of Bath and Wells
- Explain the issue
- The contractor will then assess the urgency and either agree a call out or offer advice over the phone and/or schedule a call out at an appropriate time
- Report the issue onto Fixflo
- Email the Property Helpdesk to let us know what you have arranged
If you cannot find a contractor local to you, then select one that is in the nearest main town, or source your own. Unfortunately this is not a free service, so please be mindful of the increased expenditure. If you are having problems reporting a non-urgent issue on the Fixflo app, please report it via the FixFlo website.
Reporting housing repair and maintenance issues
Please report any repair or maintenance issues to the Property Department via Fixflo, Bath and Wells' online reporting system.
For help using the Fixflo system, visit the Fixflo website.
Please note
It is very important that if you can smell gas, you should call the national gas emergency service on 0800 111999 as soon as possible.
If you have an unexpected power cut please call freephone 105. This will put you through to your network operator’s emergency number.
For water supply emergencies such as water outages, please call 0345 6004600.
Report issue
Property team
The Property Team supports clergy and their families with accommodation appropriate to their needs and, as far as possible, relieves them of domestic concerns so that they may concentrate on their pastoral responsibilities. Alongside the management of clergy housing, the team is responsible for the stewardship of the Diocese's glebe land and investment property portfolio, helping to generate income and create long-term value and financial sustainability to support the mission and ministry of the Diocese.
- James Millard, Head of Property and Glebe, has overall responsibility for the DBF's property portfolio, including clergy housing, glebe land and investment assets. James leads the strategic management, development and performance of these assets, including reinvestment, renewable energy projects, property development opportunities and long-term portfolio planning. He leads the Property Team and works closely with the DBF, diocesan committees, professional advisers and other key stakeholders to ensure the portfolio supports both ministry and the long-term financial sustainability of the Diocese.
- Owain Wynne and Kelly Garland, Property Managers and Diocesan Surveyors, are jointly responsible for the management of the Diocese's residential property portfolio, working in partnership to provide suitable, well-maintained homes for clergy and their families. Together they oversee property inspections, maintenance and improvement programmes, statutory compliance, project delivery, asset stewardship and professional property advice across the Diocese.
- Lucy Holland, Executive Assistant and Administrator to the Head of Property and Glebe, provides executive, administrative and operational support to the Head of Property and Glebe, helping to coordinate departmental activities, governance processes, projects and communications across the property and glebe functions. Lucy also supports key committees, stakeholder engagement and the effective delivery of services across the Diocese.
- Annabel Cook, Property Coordinator, manages the Diocese's let property portfolio and coordinates clergy moves, handovers and property transitions. She also supports the Property Managers and Surveyors with house sales and purchases and assists the wider team with the management of maintenance programmes and repairs across the clergy housing portfolio.
- Chantelle Jenkin, Property Assistant, oversees contractor administration and invoice processing and leads on the Diocese's Fixflo housing management system. As the first point of contact for housing-related enquiries, she coordinates the reporting and management of maintenance and repair issues across the clergy housing portfolio.
- Kelly Harrison, Glebe Property Administrator, oversees the administration of the Diocese's glebe portfolio, including the collection and management of rental income, and works closely with the Head of Property and Glebe, the Diocese's managing agents and tenants.
- Ben Cobley, Property Coordinator, provides administrative, organisational and operational support to the Property Managers and Surveyors, coordinating the Quinquennial Inspection Programme, maintaining property records and compliance information, and supporting the delivery of clergy housing services across the Diocese.
- Glebe enquiries are managed by the Diocese's appointed land agents, Greenslade Taylor Hunt (GTH).
The property department is committed to delivering a high standard of service. Please contact us if you have any questions or concerns regarding clergy housing matters.
Clergy Housing Guide
An A-Z guide for those living in clergy housing is now available to download.
The guide contains the information needed to clarify the responsibilities of living in a clergy home and to help clergy and their family enjoy their home.
The guide includes information on everything from alarms and alterations to washing lines and warranties. It also contains emergency contact information and the contact details of the property team.
The Clergy Housing Guide was updated in September 2025 and can be downloaded below.
As detailed in our Housing Guide, we reserve the right to charge back for items not covered, e.g. light bulbs or pest control.
Green Housing Guide
Check out our Green Housing Guide for useful tips to reduce your carbon footprint. Developed for our clergy households, it contains lots of useful tips for anyone who wants to improve the energy efficiency of their home, and reduce their household bills in the process. All the small steps we make together will make a difference.
Who to contact
Contact the Property team or email the property helpdesk.
Downloads
Gateway factsheet on dealing with damp, condensation & mould (PDF)
Guide to dealing with damp, condensation & mould (Word)